Move shops between accounts

Sometimes a shop needs to move to a different Cruva account — for example, handing a client off to another manager. Cruva lets you transfer a shop without losing its data.

What transfers

• The shop and its connected data move to the new account.
• History stays intact through the handoff.

How to move a shop

• On the My Shops page, click Transfer shops to another account, then select the shop(s) to move and click Initiate transfer.
• Acknowledge the warnings, enter the recipient's account email (twice), and verify with the 6-character code emailed to you.
• The recipient accepts the pending transfer request from their own My Shops page. Accepted shops arrive paused — the recipient then adds/assigns a plan to activate them. No spare capacity is required to accept.

Use this for clean client handoffs so the receiving account keeps full history and continuity.