Click your user on the top right of the page, then click "Account Settings" to access this page.

Overview

The Account page (/dashboard/account) is where you manage your Cruva login and account-level settings: your email, name, and password; email-based two-factor authentication; a "log everyone out" kill switch for all devices and sub-accounts; your active plans; your agency/account-manager link; and a couple of quality-of-life extras (bringing back dismissed help banners, and advanced options for agencies and multi-country sellers).

Note the split: this page is about you and your login. Shop-level settings (integrations, team members, shop configuration) live under My Shops, and plan changes happen in Billing — the Account page links you there but doesn't handle payment itself.

Profile & Login

Email address

Your email is your Cruva login and where all account emails go. To change it, click Change → Send Confirmation Email. For security, the confirmation goes to your current email address — with a link to complete the change — so a stolen dashboard session can't silently swap the account to an attacker's inbox. The link is valid for 1 hour, and you can request a new one at most once per minute ("Please wait a minute before requesting another change email code.").

Only the account owner can change the email: sub-accounts and managed accounts get an authorization error here — ask the account owner (or your sub-account admin) to do it.

Name

Click Edit, type the new name, Save Changes. This is the display name used across your dashboard — instant, no confirmation needed.

Password

Click Change and enter your current password plus the new one twice. Requirements: 8–24 characters, at least one uppercase letter, one digit, and one symbol. If the current password is wrong or the new ones don't match, you'll see the specific error inline. Changing your password does not log out your other devices — use "Log all users out" below if that's the goal (e.g., after a suspected compromise: change password first, then log everyone out).

Security

Two-factor authentication (2FA)

Cruva's 2FA is email-based: with it enabled, signing in requires both your password and a 6-digit code emailed to you.

• Enable: click Enable → Send Verification Code. A 6-digit code lands in your email; it expires in 10 minutes (a live countdown shows the remaining time, with a Resend Code button). Enter it and hit Verify & Enable. This step exists to prove you actually control the inbox before locking sign-in to it — enabling 2FA on an unreachable email would lock you out.
• Disable: click Disable and confirm with your password.

2FA is managed by the main account only — sub-accounts don't see this section and can't configure it. Since codes go to your email, keep your email address current (and secure — your inbox is now part of your login).

Active sessions — "Log all users out of this account"

The account-security kill switch. Clicking Log all users out (and confirming) immediately invalidates every active session on the account — every device, every sub-account, and your own current session included. Everyone must sign back in; you're taken straight to the sign-in page.

Use it when: an employee with a sub-account leaves, a laptop is lost, credentials may have leaked, or you've just rotated a shared password. The standard incident response is: change password → log all users out → (optionally) enable 2FA.

This control is only visible to the main account — sub-accounts can't log everyone out.

Plan & Team

Current Plan

A read-only summary of your active subscriptions — e.g. "Growth plan 2x, Scale plan 1x" with a total count of plans active. Plan tiers are Basic, Growth, and Scale (you may also see "Legacy Additional Shops" if you're on an older add-on). Each plan corresponds to a shop slot, which is why counts can be greater than one. To upgrade, downgrade, or change quantities, click Manage Plan — it takes you to Billing, where all payment actions live.

Account Manager

This links your account to an agency or account manager so they can manage your account on your behalf.

• Add: click Add Manager and enter the Manager Link ID your manager gave you (it's not case-sensitive). If the ID doesn't match any manager, you'll see "No matching manager found" — double-check it with them.
• Remove: click Remove and confirm. This severs the link immediately; no approval needed from the manager's side.

The row always shows who currently manages your account (name and email) or "No manager assigned" — worth a glance if you're ever unsure who has access. Note that while a manager is linked, certain owner-only actions (like changing the account email) are restricted.

Everything Else

Member Since

The date your Cruva account was created. Display only.

Help Banners

Every tutorial/hint banner across the dashboard can be dismissed — this Reset button brings all of them back at once. Useful when onboarding a new teammate on your account, or when you dismissed something and want the walkthrough again.

Advanced Options

A small dialog with two opt-in switches (saving reloads the dashboard to apply them):

• Show shop country filter — adds a country filter to your dashboard, for accounts running shops across multiple TikTok Shop regions.
• Client pays directly — for agencies: lets you generate separate billing links to share with clients, so each client pays Cruva directly instead of billing running through the agency's card. The dialog links a short explainer video.

If neither describes you, leave both off — they're deliberately tucked away.

FAQ & Troubleshooting

I never got the email-change confirmation. It's sent to your current address (that's the security model) — check that inbox and its spam folder. The link expires after 1 hour; request a fresh one if it's been longer. If you've lost access to the old inbox entirely, contact support via the chat bubble — the self-serve flow can't verify you without it.

"Please wait a minute before requesting another change email code." Rate limit — one request per minute. Wait and retry.

My 2FA code expired before I entered it. Codes last 10 minutes; click Resend Code for a fresh one. Only the newest code counts.

I want to remove one specific device, not everything. There's no per-device session list — "Log all users out" is all-or-nothing. Sign everything out and log back in on the devices you keep.

Password change rejected. Check the requirements: 8–24 characters with at least one uppercase letter, one number, and one symbol — and that the two "new password" fields match exactly.

A sub-account can't see 2FA / Active Sessions / can't change the email. By design: those are owner-only controls. The main account holder manages them for everyone.

"No matching manager found." The Link ID is issued by the manager from their Cruva manager account — ask them to re-copy it exactly (case doesn't matter, but extra spaces or a truncated paste will fail).

My plan looks wrong here. This row only summarizes what's active on Stripe. Manage Plan → Billing is the source of truth and the place to fix it.

Quick Reference

• Email Address — change via emailed confirmation. Link sent to current email; valid 1 hour; 1 request/min; owner only.
• Name — edit inline. Instant.
• Password — change with current password. 8–24 chars, 1 uppercase, 1 digit, 1 symbol; doesn't end other sessions.
• Current Plan — view active plans; Manage Plan → Billing. Basic / Growth / Scale (+ legacy add-ons); one plan per shop slot.
• Account Manager — add by Manager Link ID; remove anytime. Case-insensitive ID from your agency/manager.
• Two-Factor Auth — enable (emailed 6-digit code) / disable (password). Code expires in 10 min; email-based; owner only.
• Active Sessions — log every device + sub-account out. Includes your own session; owner only.
• Member Since — view. Account creation date.
• Help Banners — reset all dismissed banners. Dashboard-wide.
• Advanced Options — shop country filter · client pays directly (agency billing links). Saving reloads the page.